Welcome to Freshdesk!

Student Solution - Alert Notification - Freshdesk

We have important news about an upcoming portal change that will impact how our Student Solution Community users submit cases for help and support.

WHY are we making this change?

Education Partners has listened to your feedback! We are officially moving to a new support platform - Freshdesk. We’re doing this to address the concerns we've received regarding the current search and functionality in our current EPIC portal.

WHEN is this scheduled to occur?

Effective Monday, April 16, 2018, all OPEN cases in EPIC will be migrated and accessible in - Freshdesk. In addition, all previously RESOLVED/CLOSED cases will also be migrated for all intents and purposes.

WHAT action do I need to take?

On Friday, April 13, EPIC users will receive an activation email to access the new Freshdesk support platform. In this email, a link will be included. Please follow the instructions in this email and click on the activation link to setup your account and password. If you do not receive this email, please check your junk/clutter email folder(s).

To help you prepare for this change, an Education Partners Tutorial *.pdf document has been provided in the link below.

HOW can I get more information?

For more information, please don’t hesitate to contact your Client Success Director.


Education Partners - Client Success Team