Reporting Server Maintenance - 19-APR-2018

Alert Notification - PROD - Server Maintenance

Attention: Student Solution Community

On Thursday, April 19, 2018 after 9 P.M. CST,  server and network maintenance is scheduled to occur on the Student  Solution – PROD – reporting servers. We anticipate this planned outage will take approximately ~3 hours and is to ONLY affect the reporting / dashboard functionality in the SIS (i.e. TopView and Quick Query).


Maintenance Details

This  period of downtime will ONLY affect the PROD reporting / dashboard  functionalities of the SIS; No down-time will occur for the SLM or Self-Service portals. During this maintenance window, the PROD reporting platform will be inoperable and all other PROD reporting processes will be paused. All reporting operations around the PROD platform will resume immediately after the maintenance work is completed.



  • Thursday, April 19, 2018

Start Time

  • After 9 P.M. (CST)

Thank you for your attention and understanding. If after the maintenance process is complete, you experience issues please open a support case in Freshdesk.


Education Partners - Product Management Team  

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Product & Service Notifications: 19-APR-2018